OMBUDSPROGRAM

Accessing services for people with developmental disabilities can sometimes feel overwhelming and confusing. There is help available.

Community Service Society of New York (CSS) operates the Independent Intellectual and Developmental Disabilities Ombudsprogram (IDDO). The IDDO program was established to provide independent, conflict-free Ombudsman services to assist individuals with developmental disabilities and preserve their rights. The IDDO operates independently of OPWDD or any other governmental entity. Members of the IDDO Team will present on the creation of IDDO, the role of this program, and the scope of services IDDO provides.

Services provided by IDDO include:

• Explaining the Front Door or the first step in getting OPWDD services.
• Helping individuals obtain necessary documents for the OPWDD eligibility and service authorization process.
• Educating individuals and families on Self-Direction.
• Navigating the role of Care Coordination Organization (including the role of Care Managers in service authorization and coordination); difficulties communicating with care managers.
• Informing individuals and their Circle of Support on the purpose of the Life Plan and advising them on how to address issues with their Life Plan.
• Providing resources and referrals for Housing.
• Understanding how to report Abuse/Neglect to the Justice Center.
• Counseling on complaints, grievances, and fair hearings.

Your CCO is always available to work through any concerns you may have. The IDDO Program serves as another avenue for getting answers to questions.

There is a free confidential helpline available at 800-762-9290 that is open Monday through Friday from 9 a.m. to 5 p.m., or a form can be completed.